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Customer Service Go backShipping and Returns Policy PO Box 6123, Yuma, Arizona 85366 AztecFurniture.com is located in Southwestern Arizona. We hope you enjoy your 24/7 online shopping experience with us. We offer free shipping on all of our products.If you have any questions? Please call, 8 to 5, Arizona Time. 1. We accept Pay-Pal. All other orders must be in writing and sent via mail, fax or by e-mail. If you do not use purchase orders, we will assign a purchase order number for future reference. We acknowledge all orders, if you do not receive an acknowledgment within ten days, please call or email, as we may not have received your order. Please include: Name, Address, Phone, email address, order, check with your order. 2. All orders are subject to credit approval. We do not ship COD (cash on delivery). 3. Insurance and packing is included in freight charges. All orders will be charged freight. However, a credit on freight may be authorized on orders over $1000.00 USD. 4. When order is placed, customer becomes financially obligated to purchase the ordered products. Any errors in pricing or mistakes in arithmetic on your order are subject to correction. Please review Order Confirmation. We are not responsible for any kind of order errors, if you fail to notify us with specific errors to your order within 72 hours of receipt of your order confirmation. 5. When order is placed, the shipment process begins for your rustic furniture. We generally are unable to accept cancellations. At our discretion, we may make an exception. If we do, a restocking charge of 20% of the purchase price, plus actual shipping charges, may apply. 6. Products are on hand. We reserves the right to cancel orders on items that are no longer available. Backorders of over 30 days will be cancelled. Orders for discontinued items will not be accepted. 7. The style of the furniture is rustic; therefore, it is subject to irregularities due to its handcrafted process. Color and dimensions may change slightly. Normal cracking adds to the handcrafted beauty and uniqueness of the piece, so it may not be considered a reason for return. If excessive cracking occurs, call us. 8. We are not responsible for freight rates. Freight may represent a large percentage on small orders. If you want a freight quote, please email us your request. If a specific freight carrier is desired, this information must be included on each purchase order. 9. We are not responsible for merchandise that is lost, damaged, or delayed by the shipping company. However, all claims must be made to AztecFurniture.com and the freight company within seven days of arrival/receipt of goods. If merchandise is damaged, please indicate this on the bill of lading. Original packaging must be kept. As we will not pay for, nor send packaging materials. 10. Shipping company will contact you prior to delivery, to set your delivery time and date. We will assist in tracking your order and aide with any manufacturer or delivery related claims. A minimum re-delivery charge of $98.00, if no one is available when delivery is attempted. 11. If you wish to have a lift-gate, this is an additional charge. A remote delivery fee, may be charged, if your delivery address falls outside of the normal geographical area serviced by our carriers. Call us, if you think any of these may occur. 12. If your delivery address is not accessible by the delivery truck. You must provide a means of transportation from the truck to your delivery address. 13. When your order arrives, be prepared to inspect your furniture. During delivery time, damaged furniture must be noted on the bill of lading. Please call us for assistance. 14. If damage is not noted during delivery time, additional expenses may be required to correct the damages. Noted damages will be corrected at no expense to you. 15. All returns or local repairs are not accepted without prior written authorization from the Project Manager. All replacements are required to have a new purchase order issued. 16. Once furniture item is shipped, customer becomes responsible for entire shipment. Customers canceling an order, will be charged a 10% cancellation fee, if shipment has not left our warehouse. 17. Any cancellations must be made in writing or fax within two calendar days of order. If merchandise has been shipped, customer must pay for round trip freight plus a 20% restocking fee. We must be notified and must authorize all returns. Furniture returns must be received within 10 days of customer receiving furniture. Shipping costs will be at the customers expense. 18. We must approve all cancellations in writing. If an item is returned in damaged condition following a cancellation, additional charges for repairs will apply. Please pack, pad and wrapped up well. Return shipping expenses can be substantial. Please, call us with your questions and for an estimate. 19. If shipment arrives damaged. Refuse shipment. Please, call us. 20. Please make sure of your order. Thank you, dear customer.
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